Shipping Policy

Shipping Locations

We currently ship across all Emirates in the United Arab Emirates (UAE).

Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times:

• Dubai: 1–3 business days
• Abu Dhabi: 2–4 business days
• Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2–5 business days

Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.

Shipping Fees

✅ Free Shipping Across UAE

No minimum order value is required.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across the UAE for your convenience.

Please ensure someone is available to receive the order at the provided address.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp when available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Dots Market is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.

Contact Us

For any shipping-related questions, please contact us:

Dots Market
📧 support@dotsmarket.com
📍 United Arab Emirates